Your Privacy Is Our Responsibility

1 Introduction & Scope

ace7 is a premium online gaming platform offering cricket betting, live casino, and slot games for players in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you about what data ace7 collects, how that data is used, and what steps we take to protect your information.

This policy applies to the ace7.mom website and any services under it. When you access our platform, create an account, or use any of our services, this privacy policy comes into effect. Please read the entire policy carefully. If you have any questions, contact our support team.

By continuing to use the ace7 platform, you acknowledge that you have agreed to all the terms of this privacy policy. If you do not agree with any part of this policy, please stop using our services.

2 Data Collection

ace7 collects data in two main ways — information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide Directly

When you open an account or use our services at ace7, we may collect the following information:

• Full name and personal identification details
• Mobile phone number and email address
• Date of birth (for age verification)
• Payment transaction details (bKash, Nagad, or Rocket account information)
• Documents required for identity verification (where applicable)
• Messages and information you provide when contacting our support team

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and geographic location (approximate)
• Browser type, version, and operating system
• Device type and device identifier information
• Time of site access, page visit data, and session data
• Game play history and betting activity logs
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes receive relevant information from trusted third-party organisations or payment processors.

3 Data Use

ace7 uses collected data only for specific and legitimate purposes. We never use your data unnecessarily. The main purposes of use are as follows:

• Account Management: For creating, verifying, and managing your account.
• Service Delivery: For running games, betting, and other platform services without interruption.
• Financial Transactions: For processing deposits and withdrawals through bKash, Nagad, and Rocket.
• Customer Support: For resolving your questions, complaints, and requests.
• Security: For preventing fraud, money laundering, and other unlawful activities.
• Platform Improvement: For analysing user experience and improving service quality.
• Legal Compliance: For complying with applicable laws and regulations.
• Communication: For sending important notices, service updates, and account-related information.

ace7 never sells your personal data to third parties or transfers it for commercial purposes.

4 Cookies & Tracking Technologies

The ace7 website uses cookies and similar technologies. These are small data files stored in your browser that improve the functionality and usability of the platform.

4.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences and settings.
• Analytics Cookies: For analysing site usage and making improvements.

4.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect some core functionality of the platform.

5 Data Sharing & Disclosure

ace7 generally does not share your personal data with third parties. However, data may be shared in the specific circumstances below:

5.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket), technical infrastructure, and security services. These partners are given limited access to only the data they need and are bound by strict confidentiality agreements.

5.2 Legal Requirements

We may be required to disclose data to comply with a valid court order, a lawful request from a government authority, or the requirements of applicable law.

5.3 Fraud Prevention

Relevant data may be provided to the appropriate authorities in investigations into fraud, money laundering, or other unlawful activities.

5.4 Business Transfers

If a merger, acquisition, or asset transfer occurs in ace7's business operations, your data may be transferred to the successor entity, though this privacy policy will remain in effect in such cases.

6 Data Security Measures

ace7 applies industry-standard technical and administrative measures to protect your personal data. Our key security measures are:

• SSL/TLS Encryption: Every connection to the platform is secured through SSL encryption, which prevents third-party access while your data is in transit.
• Data Encryption: Strong encryption methods are used when storing sensitive information.
• Access Controls: Only authorised staff are given limited access to the data they need, and all access is logged.
• Security Monitoring: Platform security is monitored 24/7, and immediate action is taken if suspicious activity is detected.
• Regular Audits: Our security measures are regularly assessed and updated.
• Password Protection: User passwords are stored using one-way hashing, meaning even ace7 staff cannot read them.

There are inherent risks in transmitting data over the internet that cannot be completely eliminated. However, ace7 is committed to maintaining the highest security standards at all times. In the event of a security breach, we will notify affected users as quickly as possible in accordance with applicable law.

7 Data Retention Period

ace7 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

7.1 Active Accounts

All relevant data is retained while your ace7 account remains active.

7.2 After Account Closure

Even after an account is closed or deactivated, records of financial transactions, identity verification data, and gaming history may be retained for a specified period to meet legal obligations.

7.3 Deletion

Once the retention period ends, your data is securely deleted or anonymised in a way that makes it impossible to identify you.

8 Your Rights

As an ace7 user, you have the following rights over your personal data:

• Right of Access: The right to know what information about you is stored at ace7.
• Right to Rectification: The right to correct or update inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data in certain circumstances (though this may not be possible in all cases where legal retention obligations apply).
• Right to Object: The right to object to the processing of your data for specific purposes.
• Right to Portability: The right to receive a copy of your data in a structured and commonly usable format.
• Right to Withdraw Consent: The right to withdraw consent for any data processing based on your consent at any time.

To exercise any of these rights, contact our support team. We will respond to your request within the time period set by applicable law.

9 Protection of Minors

ace7 strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal data from anyone under the age of 21.

We follow an age verification process at the time of account creation. If a person creates an account by concealing their age with false information, ace7 reserves the right to immediately close that account and delete any data collected.

If you become aware that a minor has created an account on ace7, please notify our support team immediately. We will take the necessary action promptly.

10 Policy Changes

ace7 may periodically review and update this privacy policy. This policy may be amended due to changes in the scope of services, adoption of new technologies, or legal requirements.

When significant changes are made to the policy, we will:

• Publish the updated policy on the website and change the "Last Updated" date.
• Where applicable, notify users via email or platform notification.

Continuing to use ace7 services after a change is made will be considered acceptance of the updated privacy policy. You should therefore read this policy from time to time.

11 Contact & Complaint Resolution

For any questions, concerns, or requests relating to your data under this privacy policy, contact our support team. The ace7 support team is available 24/7 in Bengali and English.

We take every complaint and request seriously and resolve them as quickly as possible. ace7 is always committed to protecting your privacy.